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Transform operations from bottlenecked to brilliant with Rostone Operations' Intelligent Automation solutions. Unlock productivity, reduce costs, eliminate errors, and achieve scalability without extra headcount. Scaling Delivery Without Scaling Headcount Are manual, repetitive tasks slowing down your team and introducing errors? Our Intelligent Automation solutions are designed to fundamentally transform how you work, moving your operations from bottlenecked to brilliant. We help you unlock significant productivity gains, reduce costs, and ensure a higher degree of accuracy across your entire organization. Increased Efficiency & Speed Automate high-volume, repetitive tasks to process work faster and around the clock. Your team can focus on strategic initiatives instead of busywork. Cost Reduction Lower labour costs, minimise errors, and reduce the need for expensive, specialised software integrations. Enhanced Accuracy AI eliminates human error in data entry, validation, and processing, leading to consistent, high-quality output and better compliance. Scalability Easily scale operations up or down to meet fluctuating demand without hiring or retraining large numbers of staff. Improved Employee Experience Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Stop guessing. Rostone is your hands-on Operating Partner, delivering AI-powered Strategic Operations to close the execution gap and build a predictable growth engine. Systematic Growth Through Total Alignment We deliver a tailored High-Performance Operating Model and Playbook for businesses £1M-£10M+ turnover. Book Alignment Call Take Operational Health Check Scalable Operations for Growing Businesses Every growing business reaches a point where misalignment becomes the barrier to growth. When strategy, culture, processes, people and execution aren't aligned, friction multiplies – slowing decisions, reducing performance, and turning every initiative into a struggle. You've built something significant – now it's time to align your operations for systematic growth. Rostone integrates with your teams, delivering the strategic expertise you need, when you need it. No expensive permanent hires, just proven frameworks that transform scattered departments into aligned growth engines. What Total Alignment can deliver: Operational efficiency that typically improves margins by 15-25% Decision-making speed that reduces time-to-market by 30-40% Team productivity that reclaims 15+ hours weekly for leadership Growth capacity from operations that scale with revenue Sustainable systems that outlast individual people The Smart Alternative to More Marketing, Campaigns and Training When businesses struggle with growth, the reflex is to add more – more marketing spend, more training programmes, more sales campaigns. Each promises breakthrough results. Each consumes time, budget, and leadership energy. The problem isn't lack of activity. It's lack of alignment. Rostone offers a strategic alternative: systematic operational transformation through the proven Rostone 7Ts Operating Model. Instead of layering more initiatives onto misaligned operations, we create Total Alignment that makes everything work better. First, let's examine whether alignment – not more activity – is what your business needs. What becomes clear: Alignment eliminates friction that's costing 15-25% in efficiency Systematic execution beats scattered initiatives every time Strategic clarity transforms how fast you can move Expert frameworks deliver in months what takes years alone Operations scale with revenue instead of constraining it See How It Works

How Rostone Operations Works From Operational Diagnostic to Total Alignment Our approach is systematic: we diagnose operational misalignment, design your roadmap to Total Alignment using the Rostone 7Ts Operating Model, then work alongside your teams to embed sustainable excellence. First improvements within 2-3 weeks. Typical ROI achieved within 60-90 days. Book Alignment Call Take Operational Health Check Stage 1. Understanding Your Operations Weeks 1-2: We start by diagnosing where misalignment is creating friction: Review business goals and aspirations Current operational capabilities and processes Growth objectives and challenges today What's delivering results already Where improvements could unlock value What happens: Initial consultation (in person or online) 7Ts Operating Model assessment Opportunity mapping Clear action recommendations Stage 2. Designing Your Solution Weeks 3-4: We create a tailored operational improvement plan: Right-sized service package Flexible implementation approach Measurable outcomes and KPIs Team member introductions What you receive: Customised proposal ROI projections Implementation timeline Stage 3. Launch & Early Wins Month 2+: We build your operating model: High-priority issues addressed first Performance dashboards and real-time reporting established Process inefficiencies eliminated Systems and workflows optimised Early results: Increased operational visibility Time reclaimed for strategic work Cost-saving opportunities identified Positive momentum created Stage 4. Building Momentum Month 3+: As improvements take hold, we drive deeper transformation: Monthly performance reviews Continuous improvement initiatives Process standardisation Team capability development Typical achievements: 15-20% operational efficiency gains £40k-£100k cost reductions identified 50% faster decision-making 12+ hours weekly returned to leadership Stage 5. Sustained Excellence Month 6+: Long-term partnership focused on ongoing value: Strategic planning support Scalable operations infrastructure Proactive issue prevention Growth enablement Ongoing benefits: Year-over-year margin improvement of 3-5% through continuous optimisation Adaptable systems that scale with growth Enhanced team capabilities Clear visibility into business health Common Questions How quickly can you start? Typically within 2-3 weeks. Urgent operational support can be mobilised sooner when needed. Do we need to replace our current systems? Not necessarily. We assess and optimise what you have first, then recommend strategic improvements where they add real value. How do you integrate with our existing team? Seamlessly. We work alongside your current team, filling capability gaps and delivering specialist expertise where it creates the greatest impact. Ready to Transform Your Operations? Most businesses waste £50K-£200K annually on disconnected initiatives that never deliver. Discover how Total Alignment can transform your operations from chaotic to systematic, creating sustainable competitive advantage and measurable margin improvement.

Your Embedded Operating Partner for £1M - £50M businesses. We close the Strategy-Execution Gap with hands-on, AI-powered systems to guarantee value creation. Our Services Stop the Guesswork. Start Scaling. Growing a business shouldn't feel like shooting in the dark. The Rostone 7Ts Operating Model aligns your entire organisation around what actually drives growth—eliminating disconnected departments, wasted resources, and initiatives that never stick. Transform Operations. Scale Growth. We deliver a tailored High-Performance Operating Model and Playbook powered by AI Workflow Automation. Operating Partner Most business owners are trapped in the Strategy-Execution Gap—vision without systematic execution. We become your dedicated operating partner, transforming complexity into streamlined operations that unlock suppressed value and accelerate growth. Learn More Operating Model Your current systems, processes, and capabilities determine whether you scale smoothly or struggle at every milestone. We design and implement aligned operating models that execute strategy consistently and scale with revenue. Learn More Operations Playbook Get your entire team aligned with a collaborative, AI-powered operations manual that documents processes faster, eliminates costly errors, and puts every answer at their fingertips. Transform "How do I do this?" into "Already handled." Learn More How We Work 1 Understanding Your Operations We listen first. Where is misalignment creating friction? What's blocking systematic growth? 2 Designing Your Solution We map the gaps across strategy, culture, processes, people and execution – then design your roadmap to Total Alignment. 3 Launch & Early Wins We deploy the Rostone 7Ts Operating Model, working alongside your teams to embed systematic excellence. 4 Building Momentum Your teams learn to sustain and evolve the frameworks independently – no permanent dependency on consultants. 5 Sustained Excellence As you grow, the aligned systems scale with you. Operations drive growth instead of constraining it. Overcome Barriers to Growth with Total Alignment When every function, process, and decision pulls in the same direction, businesses achieve 15-35% better margins than competitors still fighting internal friction. Rostone Operations creates Total Alignment within 90 days through: Strategy-Execution Gap permanently closed Operational misalignment eliminated across all functions AI-powered workflows that execute strategy automatically High-Performance Operating Model that scales with revenue Team alignment that accelerates growth without friction Take Operational Health Check Book Alignment Call

Your Embedded Operating Partner for £1M - £50M businesses. We close the Strategy-Execution Gap with hands-on, AI-powered systems to guarantee value creation. Rostone Operating Partner Stop the Guesswork. Start Scaling. The Strategy-Execution Gap is Costing You Time and Growth. Most business owners are trapped in the Strategy-Execution Gap. You have a vision, but complexity, inconsistent operations, and a lack of dedicated execution resources mean your growth stalls and value creation is suppressed. We don't sell reports. We eliminate the guesswork by acting as your Embedded Operating Partner. We come in to actively design, implement, and sustain the operational systems required for predictable, repeatable growth and measurable Value Creation. The Rostone Commitment: Hands-On Execution We replace high-level advice with the accountability of a Value Creation Team (VCT). We are the partner that guarantees operational transformation without requiring you to sell equity. We Execute: We work alongside your team to build systems, not just recommend them. We Embed: We transfer knowledge and develop internal capability for lasting operational excellence. We Automate: We inject AI Workflow Automation directly into your processes for maximum efficiency. We Measure: Our success is tied directly to your operational outcomes and quantifiable results. The 4 Pillars of Value Creation 1. Strategic Execution We don't leave your strategic blueprints on a shelf. Our mechanism is to convert those blueprints into daily, measurable action across all departments. The result? You Stop the Strategy-Execution Gap and achieve superior performance from day one. 2. AI-Powered Excellence We guarantee process optimization by implementing the right technology. Our mechanism is to deploy AI and workflow automation to eliminate bottlenecks and repetitive tasks. The result? You gain 99% Process Consistency and significantly reduced operating costs. 3. High-Performance Culture We align your team with your technology and processes to create a systemic drive for results. Our mechanism is to align people, processes, and technology for systemic, reliable performance. The result? You Free up Top Talent to focus only on innovation and high-value growth initiatives. 4. Data-Driven Decisions We remove guesswork from your growth planning. Our mechanism is to embed real-time analytics and objective performance measurement into every function. The result? You ensure Quantifiable ROI and make clear, evidence-based scaling decisions with confidence. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Contact The Rostone Team Whether you're exploring operational improvement, seeking advice on a specific challenge, or interested in partnership opportunities, we're here to help identify the right approach for your situation. Book Alignment Call Get in Touch Call: 01189 145 917 Book a Discovery Call Ready to explore how total alignment can drive improved margins? Schedule a call when convenient for you. or Send a Message: First name* Last name* Company name* Email* Tell us what you need help with...* Send Message What happens next? 1 Quick response Within 24 hours on business days 2 Clarify your challenge Identify your specific challenges and objectives 3 Determine fit Determine if we're the right fit to work together 4 Define the path Either a defined path forward or alternative options

Design and implement a Target Operating Model (TOM) that aligns your organisation for operational excellence. Expert consulting to transform your business structure, processes & technology. Reduce costs 15-30%. Rostone 7Ts Operating Model Operational Value Creation for Exit-Oriented Businesses What is an Operating Model? An operating model defines how a company functions: the systems, processes, and capabilities that enable it to deliver value, execute daily operations, and achieve strategic alignment with its goals. A strong operating model guides how a business makes decisions, allocates resources, drives innovation, and manages critical activities, all focused on improving efficiency and creating sustainable growth. The 7Ts Operating Model maps to specific business growth stages, each requiring different operational capabilities: . Strategic Alignment Align your company's structure, processes, and technology with your business strategy and objectives. Operational Excellence Optimise workflows, eliminate redundancies, and create efficient processes that drive performance. Future-Ready Design Build an adaptable operating model that can evolve with changing market conditions and business needs. Organisational Clarity Define clear roles, responsibilities, and reporting lines to improve decision-making and accountability. Technology Integration Ensure your technology architecture supports and enables your desired business outcomes. Performance Metrics Establish KPIs and measurement frameworks to track progress and ensure continuous improvement. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Our Strategic Partner Ecosystem Beyond Rostone Operations, we can connect you with specialist providers who accelerate your journey – whether that's strengthening your team through expert recruitment, navigating complex legal matters, optimising HR practices, or addressing critical operational challenges. Our network includes HR specialists, legal advisors, and recruitment partners who share our commitment to your ambitions. Your success extends beyond operational metrics; we've cultivated relationships with professionals who understand both commercial excellence and practical implementation. These carefully selected partners deliver the same calibre of expertise you expect from Rostone Operations. Contact Us

Strategic Business Improvement Specialists. We drive sustainable growth with smart workflows, value-driven strategies, and tailored solutions. About Us Creating operational excellence, one high-impact project at a time. Our DNA At Rostone Operations, value creation is embedded in everything we do. We combine exceptional project and change management discipline with an entrepreneurial spirit and engineering mindset, drawing on over 15 years of business improvement experience to drive sustainable success. Business Improvement Specialists At Rostone Operations, we go beyond cost-cutting and EBITDA optimisation to help businesses thrive. We develop smart operations that drive value-driven, inclusive, and sustainable growth through high-performance workflows. Our goal is to maximise business value, enhancing efficiency, resilience, and long-term success. Creating Investor-Ready Businesses As part of our commitment to building high-performance companies, we help turn businesses into investor-ready assets. Our approach focuses on enhancing efficiency, profitability, and sustainable growth by embedding smart operations and aligning workflows, technology, and people under a unified value-driven framework. This ensures every part of the business works cohesively to drive financial value and long-term scalability. Value Creation We design businesses that run smoother, scale smarter, and deliver real value — to owners, teams, and future buyers. Our Value Ready Scaling System aligns strategy, operations, and team behaviours to increase what your business is worth — in the market and on paper. Growth Strategy We bring order to your ambition. Growth becomes easier when the right workflows, goals, and roles are in place. We help you scale without burning out your team or diluting your offer — so you grow with structure, not stress. Marketing Support You can’t scale a message that keeps changing. We help build a Brand Workflow that delivers consistency, clarity, and results — across your marketing, customer journey, and team actions. It’s about turning your brand into a system, not just a slogan. Investment Whether you’re attracting capital or reinvesting for growth, investors look for structure, not just stories. We help you build a business that earns investment by being organised, profitable, and built to scale — with clean data, replicable processes, and clear traction. Business Sale Preparation A business that can run without you is a business that can be sold — for more. We help you build operational independence, team accountability, and clean documentation that increases valuation and confidence, even if you're not looking to sell yet. Exit & Succession Planning When you want to step back, the business should keep moving forward. We help you prepare for that day through succession workflows, leadership development, and role clarity — so your business continues to grow, with or without you. Profits People Planet The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Rostone Partners Paul Freudenberg Founder & CEO Operating Partner | Strategic Business Operations | Business Valuation & Value Creation | High-Performance Operating Models to Scale Smarter and Grow Value Meet Paul > Ashley Jones Tech Lead This is your Team Member description. Use this space to write a brief description of this person’s role and responsibilities, or add a short bio. Meet Ashley > Tess Brown Office Manager This is your Team Member description. Use this space to write a brief description of this person’s role and responsibilities, or add a short bio. I'm a paragraph. Click here to add your own text and edit me. It's easy. Lisa Rose Product Manager This is your Team Member description. Use this space to write a brief description of this person’s role and responsibilities, or add a short bio. I'm a paragraph. Click here to add your own text and edit me. It's easy.

Paul Freudenberg Personal Profile Business innovation and strategic planning to drive improvements in revenue, margins, and profits, all while contributing to a greener planet and building a better world. We specialise in co-creating highly productive, resilient, and people-centric businesses to achieve exceptional performance. 𝐖𝐞 𝐭𝐚𝐤𝐞 𝐭𝐡𝐞 𝐠𝐮𝐞𝐬𝐬𝐰𝐨𝐫𝐤 𝐨𝐮𝐭 𝐨𝐟 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. We help increase profitability, raise prices & work fewer hours with existing resources. We help staff become less stressed & more motivated & the business easier to work in which generates more sales. Paul Freudenberg

Turn data into actionable insight. Expert guidance on performance metrics, OKRs, customer experience measurement, and building systems that deliver measurable ROI. Data-Driven Performance & ROI Making Numbers Tell the Truth Most businesses are drowning in data while starving for insight. Dashboards multiply. Metrics proliferate. Reports pile up. Yet when it's time to make a critical decision—where to invest, what to fix, whether that initiative actually worked—the answer is often still "our gut says..." The gap between having numbers and knowing what they mean is where good intentions meet hard reality, where investment meets waste, where performance improvement becomes performance theatre. The businesses that crack this aren't necessarily the most technically sophisticated. They're the ones who've figured out which metrics actually matter, how to translate customer conversations into actionable patterns, what "good" looks like before the crisis hits, how to set objectives that drive behaviour rather than game it. They've learned that data-driven doesn't mean data-obsessed—it means having the right information surface at the right moment, translated into language humans can act on. It's the difference between knowing your revenue and understanding your profitability, between tracking activity and measuring impact, between reacting to problems and preventing them. Discover how to turn information into advantage—from implementing OKR frameworks and measuring what matters to enhancing customer experience and building productivity systems that deliver measurable ROI. For leaders who know the answers are in their business somewhere, but need better ways to find them. Blog Posts 4 Benefits Of Being a Customer Centric Business Companies have always created value for their customers but those with more than a simple customer focus have created real and long-lasting business value. Read More How To Improve Internal Communications Maximising how you use internal communications can help improve business performance by engaging employees and enabling better decision-making. Read More The 5 Golden Rules Of Great Customer Service Are you doing everything you can to help your customers? What else could you be doing? With the summer break looming it’s time for hotels and activities companies to start reviewing whether they are doing everything they can to attract new customers. Read More 3 Benefits Of A Strong Customer Service Culture A strong customer service culture is vital for the success of any business. We're looking at the benefits of a strong customer service culture to learn why. Read More 5 Causes Of Poor Business Productivity Avoiding low levels of productivity is essential for a business to survive in the long term and be at their most profitable in the short term. So what are the causes of low productivity? Read More The 21st Century Customer: Who Is The Modern Consumer? Many businesses aren't meeting the demands of the modern consumer. Learn more about the 21st century customer and how your business can keep up with trends. Read More 1 2 1 ... 1 2 ... 2 Articles The Top 10 Challenges of Using OKRs (Objectives and Key Results) Discover the top 10 challenges businesses face when implementing OKRs and learn practical strategies to overcome them for effective goal-setting and growth. Read More What Is The Fourth Industrial Revolution? The Fourth Industrial Revolution is an exciting time for business and an opportunity for huge economic growth. Read More The Power of OKRs: Setting Goals That Drive Success A Simple Yet Powerful Goal-Setting Framework to Align Teams, Measure Progress, and Achieve Meaningful Business Outcomes Read More Bridging the Strategy Execution Gap with OKRs Discover how OKRs can bridge the gap between strategic planning and execution, driving alignment, accountability, and measurable results. Read More How to Use OKRs for Personal Productivity Discover how to boost your personal productivity with OKRs. Learn to set clear objectives, track measurable key results, and achieve your personal goals efficiently. Read More Why Companies Use OKRs: Driving Focus, Alignment, and Growth OKRs aren’t just a trendy management tool—they’re a proven framework for enhancing focus, alignment, and growth. Whether you're a start-up looking to scale or an established enterprise aiming for operational excellence, OKRs provide the structure needed to turn ambitions into measurable achievements. Read More 1 2 1 ... 1 2 ... 2 The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Turn sustainability from compliance to competitive advantage. Expert insights on ESG strategy, carbon reduction, regenerative business, and purpose-driven growth. Purpose & Sustainability Leadership When Doing Good Becomes Good Business For years, sustainability lived in the CSR department—a nice-to-have that made for good PR but rarely touched the core business. That world is disappearing fast. Today's investors ask harder questions. Customers vote with their wallets. Talent gravitates toward companies with genuine purpose. And the businesses thriving aren't those ticking compliance boxes—they're the ones who've woven sustainability into their operational DNA, discovering that profit and planet aren't opposing forces. The shift from "should we?" to "how do we?" creates new terrain to navigate. How do you build a carbon reduction strategy that actually reduces costs? Structure your business to serve stakeholders, not just shareholders, without losing commercial edge? Turn ESG principles from reporting requirements into competitive advantages? Make sustainability decisions that strengthen your brand rather than drain your budget? These aren't theoretical questions—they're the daily reality for businesses realising that regenerative practices and strong returns can, and must, coexist. Discover insights on building purpose-driven operations that deliver commercial results—from crafting sustainability strategies and measuring ESG impact to understanding stakeholder capitalism and regenerative business models. For business leaders who refuse to choose between profitability and responsibility, and are figuring out how to achieve both. Blog Posts How to Create a Company Sustainability Programme Discover how to establish a robust sustainability programme for your company, ensuring environmental responsibility, economic efficiency, and social equity for long-term success. Read More What is ESG - Environmental, Social and Governance Criteria? Environmental, social, and governance, or ESG, refers to the three crucial elements when assessing a financial investment's sustainability and moral impact on a corporation or a business. Read More The Role of Environment Management Systems in Business At its core, an Environment Management System is a framework that helps organisations identify, manage, monitor, and improve their environmental performance. Read More What is Stakeholder Capitalism? The idea of stakeholder capitalism features in The Modern Corporation and Private Property from 1932 and came to life in the 1970s, driven largely by Klaus Schwab, who founded the World Economic Forum. Read More What are environmental, social and governance (ESG) principles? Your company’s purpose, values and beliefs should be reflected in all that you do. Just considering ESG principles in your decision making is enough to get started. If your staff follow suit, then you’re on your way, nothing will develop a positive working culture better than a shared sense of purpose. Read More What is business waste management? From overflowing landfills to toxic waste dumps, the impact of our corporate waste on our environment is far from desirable. Read More 1 2 3 1 ... 1 2 3 ... 3 Articles Leveraging Sustainability Business Plans to Support the Sustainable Development Goals (SDGs) Discover how sustainability business plans play a pivotal role in advancing the Sustainable Development Goals (SDGs). Learn how your business can make a positive impact on a global scale. Read More Why we need Stakeholder Capitalism 53 heads of state, the president of the world bank and 100 billionaires have agreed shareholder capitalism needs to be replaced by stakeholder capitalism. Read More The Imperative of Business Sustainability: Why Every Company Needs a Business Sustainability Plan Many organisations are recognising the importance of integrating sustainability into their operations, and a business plan for sustainability is becoming a key tool in this transformative journey. Read More 10 Green Growth Business Improvement Ideas Companies can make a big difference in the fight for the environment in just a few steps, and the first step is in adopting a green growth business improvement strategy and ESG principles. Read More The Importance of Environmental Sustainability Strategies for Business Environmental sustainability strategies are vital for business. They meet stakeholder expectations, ensure regulatory compliance, reduce costs through resource efficiency, foster innovation and competitiveness, secure long-term viability, enhance supply chain resilience, boost reputation and loyalty, and open doors to new markets and investments. Sustainability is not just an option; it's a necessity for modern enterprises. Read More Carbon Reduction Planning: A Blueprint for a Sustainable Future Carbon reduction planning is essential for mitigating climate change, involving setting targets, sustainable practices, and global cooperation for emission reductions. Read More 1 2 3 1 ... 1 2 3 ... 3 The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Build cultures where people and systems align. Expert insights on leadership development, employee engagement, learning organisations, and performance systems. High-Performance Culture & Talent When People Systems Actually Work Walk into a high-performing business and you feel it before you see it. There's an energy—people moving with purpose rather than obligation, decisions happening without endless committees, problems surfacing early instead of festering. It's not about ping-pong tables or free lunches. It's something deeper: a culture where the systems and the people are genuinely aligned, where talent isn't just hired and forgotten, where leadership isn't a title but a daily practice. Building this doesn't happen through an away-day and a values poster. It happens in the unglamorous work of designing how people actually develop, how feedback genuinely flows, how coaching becomes habit rather than exception, how your operating model either enables or exhausts your team. It's understanding why some organisations unlock extraordinary performance from ordinary people, while others burn through talent like kindling. Most frustratingly, it's knowing that culture isn't built through grand gestures—it's built through a hundred small decisions about how work gets done and how people are treated when things go wrong. Explore what makes organisational culture shift from aspiration to reality—from building high-performance work systems and developing 21st-century leadership to creating learning organisations and understanding what actually drives engagement. For leaders tired of culture programmes that don't stick, and ready to build something that does. Blog Posts Unlocking Success: A Guide to Workplace Personality Tests This comprehensive guide aims to delve into the realm of workplace personality tests, offering insights into their significance, applications, and best practices for implementation. Read More The Role of the Chief Happiness Officer Before we discuss the role of the Chief Happiness Officer (CHO), we should ask why the role is needed. Being happier can help to improve all areas of our lives, including at work, at home and with friends and socialising. Read More How HR Can Add Value to Your Business The success of any business relies heavily on its people, so you’d expect HR to be high on the agenda but unfortunately, it’s often overlooked and underrated. Read More What are High Performance Work Systems (HPWS)? When your employees have a voice they are able to air their concerns and suggestions for improvements and be confident they will be listened to. Read More What is Learning and Development (L&D)? Businesses invest billions into learning and development, with little ROI. A better understanding of L&D can help create more effective L&D strategies. Read More How to use Workplace Personality Tests to Improve Team Productivity Personality tests boost productivity by improving communication, aligning tasks with strengths, and enhancing teamwork. Read More 1 2 3 4 5 1 ... 1 2 3 4 5 ... 5 Articles 5 Learning and Development Strategy Examples to Inspire You If you’re stuck for ideas on how to develop your L&D strategy, draw inspiration from these incredible learning and development strategy examples. Read More Agile HR: Revolutionising Human Resources in the Modern Workplace Agile HR is a modern approach to human resources management that aligns with Agile principles from software development. It emphasises adaptability, collaboration, and customer-centricity in HR processes. Agile HR encourages iterative improvements, cross-functional teams, and a focus on employee engagement to better support organisational goals and respond to changing business needs. Read More Agile Leadership: Navigating Complexity and Change Agile leadership is a dynamic approach that embraces change, encourages collaboration, and empowers teams. It values adaptability, continuous learning, and customer-centricity, enabling organisations to navigate complexity with agility, foster innovation, and drive sustainable growth in today's fast-paced business environment. Read More The Power of Daily Habits: 50 Practical Ways Business Owners Can Achieve Success in Business, Life, and Well-being Discover 50 actionable daily habits that can help business owners increase profitability, improve relationships, and maintain their health and well-being. Read More How Personality Assessments Can Enhance Operational Efficiency and Drive Operational Excellence Leveraging Personality Insights to Boost Team Performance, Enhance Leadership, and Drive Sustainable Operational Success. Read More How to overcome limiting beliefs holding back your success Limiting beliefs hold you back from setting your goals and achieving your full potential. Read More 1 2 1 ... 1 2 ... 2 The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Learn about the common causes of poor business productivity and how poor business productivity impacts your business every day, as well as how to fix it. Data-Driven Performance & ROI Productivity & Performance Management 5 Causes Of Poor Business Productivity Avoiding low levels of productivity is essential for a business to survive in the long term and be at their most profitable in the short term. So what are the causes of low productivity? Published on: 11 Dec 2025 Low productivity is one of the most significant yet often misdiagnosed challenges facing modern organisations. It is not merely a staffing issue; it is a systemic problem that drains capital, restricts growth, and negatively impacts organisational culture. Many leaders mistakenly focus on quick fixes, such as new software or stricter oversight. However, these rarely succeed, often leading to the "Productivity Paradox": increasing investment without seeing proportional efficiency gains. True productivity improvement requires moving beyond surface-level symptoms and diagnosing the root causes. This diagnosis is best performed through the lens of Operational Excellence (OpEx), a framework that provides a holistic view of people, process, and technology. Below are five core factors that undermine employee productivity, along with the specific operational methodologies needed to overcome them. 1. Management: The Transition to Facilitative Leadership The Problem: Many managers are elevated based on technical skill, but lack the leadership competencies necessary for empowering teams. This frequently leads to micro-management, inconsistent performance feedback, and a culture where decisions are constantly escalated, causing bottlenecks. The Impact: When team members lack autonomy and clear, structured guidance, they hesitate to take ownership, leading to decision paralysis and reduced engagement. This management style becomes a significant constraint on organisational output. The Solution (OpEx Methodology): Productivity is enhanced when managers act as facilitators and coaches. This requires establishing standardised work and relying on data-driven decision-making rather than subjective judgment. When processes are clearly defined, leaders can shift focus from policing tasks to coaching teams on complex problem-solving and continuous improvement. 2. Technology: Addressing the Productivity Paradox and Workflow Integration The Problem: Technology is often adopted without a clear understanding of how it integrates into existing workflows. If an underlying process is inefficient, digitising or automating it will only result in faster, more frequent waste. This failure to integrate technology meaningfully is the root of the Productivity Paradox. The Impact: Employees struggle with non-integrated, redundant, or outdated systems, resulting in duplicated data entry, prolonged wait times, and a decrease in job satisfaction—all while significant capital is tied up in underutilised systems. The Solution (OpEx Methodology): Effective technology utilisation begins with process mapping to ensure the technology investment targets true value-creating steps. Modern solutions, such as AI Automation and digital transformation, must be applied strategically to eliminate known workflow bottlenecks, allowing human effort to be focused solely on critical, high-value tasks that require creativity and judgment. 3. People: Empowerment and the Culture of Continuous Improvement The Problem: Employee demotivation often stems from a lack of clarity, agency, or recognition. When individuals feel disconnected from the company’s purpose or believe their ideas are inconsequential, they withdraw effort. The Impact: Widespread disengagement manifests as low-quality work, increased absenteeism, and minimal discretionary effort, directly eroding organisational efficiency. The Solution (OpEx Methodology): High-performing organisations adhere to the principle of Respect Every Individual. This is achieved by implementing structures for employee empowerment and engaging all staff in Continuous Improvement (Kaizen) activities. By equipping employees with the tools to identify and solve small operational problems in their immediate domain, their motivation is transformed into tangible, bottom-up efficiency gains. 4. Process: Eliminating Waste Through Value Stream Mapping The Problem: Operational processes frequently accumulate waste (Muda) over time. This includes non-value-added activities like excessive waiting, unnecessary movement, frequent rework (errors), and overproduction. When processes are undocumented or simply "done the way they've always been done," waste becomes normalised, consuming time and resources. The Impact: This leads to systemic frustration, high operating costs, and volatility in quality and delivery times, causing the entire organisation to operate sluggishly. The Solution (OpEx Methodology): The most effective way to address this is through Value Stream Mapping. This Lean methodology visually charts every step involved in delivering a product or service, explicitly differentiating Value-Added from Non-Value-Added activities. By identifying and strategically eliminating these non-value steps and process bottlenecks, organisations can achieve fundamental breakthroughs in efficiency and flow. 5. Culture: Linking Performance, Recognition, and Operational Metrics The Problem: Many companies fail to build a culture that systematically rewards efficiency and process innovation. If employees are only recognised for completing basic tasks or working long hours, there is little incentive to find smarter, less wasteful ways of operating. The Impact: A culture that doesn't prioritise improvement quickly falls into complacency, making it difficult to sustain new performance standards or successfully implement large-scale change initiatives. The Solution (OpEx Methodology): Sustainable productivity is maintained by fostering a Culture of Ownership. This involves establishing transparent performance management systems that link individual and team recognition directly to operational metrics—specifically, contributions to process improvement and waste reduction. When improvement is measured and rewarded, the entire organisation aligns itself toward sustained high performance. Conclusion: Adopting a Strategic Framework The diagnosis of poor productivity requires looking at the interconnectedness of these five root causes. Attempting to fix one in isolation leads to temporary relief, not sustainable performance. The Operational Excellence framework provides the systematic approach necessary to align people, process, and technology. By committing to operational transformation and applying proven methodologies like Value Stream Mapping and strategic automation, organisations can move from firefighting problems to building resilient, high-performing systems. Previous Next The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

A business improvement framework helps create continuous business improvement as well as business transformation. Learn more about how and why. AI-Powered Process Excellence Operational Excellence & Process Improvement What Is A Business Improvement Framework? A Business Improvement Framework creates continuous business improvement with business transformation if needed. Published on: 4 Dec 2025 A Business Improvement Framework creates continuous business improvement with business transformation if needed. A business improvement framework creates a way of thinking, a mindset and a culture that delivers improved business performance. It could be thought of as a communications platform encompassing the necessary tools, roles, processes, metrics, feedback systems and technology to create continuous business performance improvement. It creates an environment for effective decision making. The most common framework is ISO 9001 . What are the benefits of using a Business Improvement Framework? The first benefit that a Business Improvement Framework brings is the improved coordination and deployment of the factors of production; land, labour, enterprise and capital. This results in: Improved operational performance Enhanced customer focus Process improvement Improved decision making Improved partner relationships Enhanced business culture The secondary benefits that come from that are: Increased profitability Greater competitive advantage Lower costs Enhanced employee engagement. Increased innovation There is a focus on process improvement with most Business Improvement Frameworks, bt the T-5 Business Improvement Framework puts people and behaviours first, to drive the process improvement needed for sustained growth and increased competitive advantage. The T-5 framework identifies issues and risks and quickly addresses them so every aspect of the business is improved at the right time and in the right way. The TAW Business Improvement Framework includes the following activities: Ensuring management is not only focused on the customers’ needs and finance but transformation too Assessment of the culture for continuous improvement so it is ready to adopt and transform not stick with past successes. Creating a culture where change and evolution become business as normal. A review of the technology being used Consistent communication and messaging Getting everybody involved for an end to end, enterprise-wide programme. Establish critical paths to service delivery that may be impacted Business improvement is about continuous improvement. The most well-known Business Improvement Framework is ISO 9001 . This standard, used by millions of mainly big businesses worldwide, is focused on creating a Quality Management System (QMS). Jeffrey Liker in his book The Toyota Way outlined 14 management principles that made Toyota the number one car manufacture. Decisions are taken for the long term growth of the company Think end-to-end for business performance improvement Be lead by market demand Be smart about work allocation by not overloading people Create an open, inclusive, safe place for people to work where mistakes, issues are seen as opportunities to learn Minimise the admin and repetitive tasks to save time and make the work more rewarding Communicate visually in person, with charts, graphs or symbols Only use technology to improve the business that has shown to deliver results Allow staff to grow within the company allowing them to develop themselves Have a clear vision and mission that is shared by everybody for a common set of values and behaviours Think of suppliers and partners as all part of your company helping them improve too Manage the business from the bottom-up Decide slow, but act fast ensuring everybody is on board with the decision Be a learning organisation; continuous reflection and improvement Previous Next The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

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Operations manual and playbook development that transforms before documenting. We optimise workflows and margins with your team, then create manuals that capture excellence. E3 process. Business Operations Manual & Playbook Why Every Business Needs a Business Operations Playbook One Playbook. Fully Agreed. Forever Current. Get your entire team aligned with an online, collaborative operations manual that documents processes faster, eliminates costly errors, and puts every answer at their fingertips. So instead of constantly asking "How do I do this?", your team confidently says "Already handled." Replace chaos and guesswork with a high-performance operations manual and playbook that embeds effective, efficient and excellent practices across your entire business. In today's competitive business landscape, small and medium-sized enterprises face mounting pressures to operate efficiently, scale effectively, and maintain consistent quality. Yet many SME owners find themselves trapped in the daily grind, unable to step back because critical knowledge exists only in their heads. The solution? A comprehensive business operations manual and playbook—your company's strategic blueprint for sustainable success and systematic growth. The Hidden Risk: Why Most SMEs Struggle to Survive The statistics paint a sobering picture of SME survival rates. According to Office for National Statistics data, approximately 70% of UK businesses founded in recent years survived beyond their second year, with nearly 30% of companies founded during 2020-21 failing by the end of their second year. This isn't just about market conditions or financial challenges—the root cause often lies much deeper in how businesses operate day-to-day. Research consistently shows that 30-50% of business failures stem directly from operational and management deficiencies. These aren't dramatic failures or market crashes; they're the slow erosion of business value through inefficiency, inconsistency, and knowledge loss. The lack of documented processes creates a cascading series of problems: costly errors that damage customer relationships, wasted time as employees reinvent wheels, inconsistent customer experiences that undermine your brand, and over-reliance on key individuals who become irreplaceable bottlenecks. Without systematic documentation, every decision becomes ad-hoc, every task requires personal oversight, and scaling becomes impossible. Your business remains fragile, vulnerable to staff turnover, and entirely dependent on institutional memory that walks out the door each evening. What Is a Business Operations Manual? Your Company's Operating System Complete Operational Blueprint Knowledge Preservation A business operations playbook is far more than a dusty binder on a shelf. It's a comprehensive, living "how-to" guide that details your company's policies, workflows, roles, and procedures. Think of it as your business's operating system—the fundamental code that standardises daily tasks and critical functions across your entire organisation. A well-crafted manual encompasses every aspect of your business operations. It includes organisational charts showing reporting structures, detailed job descriptions outlining responsibilities and expectations, emergency procedures for crisis management, process checklists ensuring nothing falls through the cracks, and standard operating procedures for routine tasks. Your operations manual and playbook captures the accumulated wisdom of your business—the lessons learned, best practices discovered, and efficient workflows developed through years of experience. It transforms tacit knowledge locked in people's heads into explicit, transferable documentation that protects your business from knowledge loss and enables consistent execution regardless of who's performing the task. The Power of Consistency and Quality Reliable, Repeatable Excellence An operations manual and playbook ensures every employee delivers the same high standard, every single time. Consider a successful restaurant: regardless of which chef is in the kitchen, customers expect their favourite dish to taste exactly the same. This consistency isn't magic—it's documentation. Building Customer Trust Customers return to businesses they can trust to deliver consistent experiences. When your operations are documented and standardised, you eliminate the variable quality that erodes customer confidence. Every interaction reinforces your brand promise, building loyalty and positive word-of-mouth. Dramatic Cost Reduction McKinsey research reveals that standardised procedures can reduce errors and operational costs by up to 50%. When processes are documented, mistakes decrease, rework diminishes, and efficiency skyrockets. Your team spends less time figuring out how to do things and more time actually doing them well. The mathematics of consistency are compelling: small improvements in quality and efficiency compound over time, creating substantial competitive advantages. Documented processes don't just reduce costs—they free up mental energy for innovation and strategic thinking rather than constant firefighting. Real Business Wins: Training, Retention & Scalability Accelerated Training & Onboarding New employees face a daunting challenge: learning not just their role, but how your entire business operates. An operations manual cuts training time dramatically by providing clear, accessible instructions for every task. Instead of shadowing colleagues for weeks, new hires can reference the manual and become productive quickly. This reduces the burden on existing staff, ensures consistent training regardless of who conducts it, and allows you to scale your workforce without diluting quality. Enhanced Retention & Confidence Employees stay longer and perform better when they understand expectations and see clear career paths. An operations playbook provides both: it shows exactly what "good" looks like through performance benchmarks, outlines advancement opportunities and required competencies, reduces frustration by answering common questions before they arise, and demonstrates your commitment to their professional development. Confident employees are engaged employees—and engaged employees don't leave. Scalability & Freedom Perhaps the most transformative benefit: an operations manual enables business growth by making delegation simple and reducing owner dependency. You can finally step away for a holiday knowing operations will continue smoothly. You can open a second location because processes are documented and transferable. You can promote from within because the next person can learn the role systematically. Your business becomes an asset that works without you, rather than a job you've created for yourself. Operations Playbook vs SOP vs Employee Handbook Many business owners confuse these three related but distinct documents. Understanding the differences helps you create the right documentation for each purpose. Each serves a unique function in your business ecosystem, and together they provide comprehensive guidance for your team. Operations Manual Purpose: Provides a broad overview of company mission, structure, and core processes Scope: High-level strategic and operational framework Audience: All staff members and management Content: Company vision and values, organisational structure, departmental overviews, key business processes at a conceptual level, and how different functions interconnect Use Case: Understanding the "what" and "why" of your business operations Standard Operating Procedures (SOPs) Purpose: Detailed step-by-step instructions for specific tasks. Scope: Granular, task-specific guidance Audience: Employees performing particular functions Content: Numbered steps for completing tasks, quality standards and checkpoints, troubleshooting guides, required tools and materials, and safety considerations Use Case: Explaining the "how" of executing individual processes consistently Employee Handbook Purpose: Focuses on policies, benefits, and workplace expectations Scope: HR and personnel management Audience: All employees, particularly new hires Content: Company policies and code of conduct, compensation and benefits information, holiday and leave policies, disciplinary procedures, and legal compliance information Use Case: Defining the "rules" of employment and workplace behaviour Digital Manuals and Playbooks: The Modern Advantage The days of three-ring binders and photocopied updates are over. Digital operations playbooks represent a quantum leap in accessibility, maintainability, and functionality. Modern cloud-based solutions transform your manual from a static document into a dynamic, interactive resource that evolves with your business. Digital platforms enable version control, ensuring everyone accesses the latest procedures rather than outdated copies. Updates propagate instantly across your organisation—no more wondering whether field staff have the current protocols. Search functionality allows employees to find exactly what they need in seconds rather than thumbing through pages. Always Current, Always Accessible Digital manuals are easily updated and distributed, ensuring all staff access the latest procedures regardless of location. Changes are immediate and universal, eliminating the lag and inconsistency of paper-based systems. Remote & Hybrid Enablement Supporting remote and hybrid work requires clear guidelines for virtual collaboration. Digital playbooks provide this framework, ensuring distributed teams operate cohesively and understand protocols for asynchronous communication and operational continuity. Mobile-First Convenience Employees can access procedures from anywhere, on any device. Whether they're on the shop floor, meeting with clients, or working from home, the information they need is literally at their fingertips, enhancing responsiveness and reducing downtime. Your Next Step: Build Your Business's Backbone Today Sustainable Growth Engine An operations manual is your key to sustainable growth and operational excellence. It transforms your business from a collection of ad-hoc practices into a systematic, scalable organisation capable of consistent performance and strategic expansion. Team Empowerment Empower your team with the knowledge and confidence to excel independently. Reduce costly errors that damage customer relationships and drain profits. Free your own time from operational firefighting, redirecting it toward strategic leadership, business development, and the high-value activities only you can perform. Peace of Mind Sleep better knowing your business can function without your constant presence. Take holidays without anxiety. Prepare your business for sale or succession with systematised operations that transfer value to the next owner. Build an asset, not just a job. Start now: your business's future depends on it The difference between businesses that thrive and those that merely survive often comes down to systems and documentation. Don't wait for a crisis to reveal the gaps in your operations—contact us today to create a high-performance operations manual. Your future self, your team, and your business will thank you. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Navigate buying or selling a business in the UK successfully. Learn the essential 5-step process, common business valuation methods, what due diligence involves, and the total cost of buying a business (budget 5-12% of the sale price for fees). Start planning 3-5 years early to maximize your value. Strategic Transformation & Planning Business Strategy & Planning A Guide to Buying and Selling a Business in the UK: Steps, Costs, and Key Concepts Your essential guide to the UK process, timelines, valuation methods, due diligence, and all-in costs for both buyers and sellers. This guide provides an essential overview of the process, timeline, costs, and critical concepts for anyone looking to successfully navigate the market of buying or selling a business in the UK. 1. What are the basic steps to Buy a Business in the UK? Buying a business involves several key stages: Identification: You'll identify potential businesses that match your criteria. This might involve searching online marketplaces, working with business brokers, or networking within your industry. Evaluation and Offer: You'll evaluate opportunities by reviewing basic financial information and meeting with sellers. When you find a business you're interested in, you’ll make an initial offer. Due Diligence: If your offer is accepted, you conduct “due diligence”—a detailed investigation to verify everything the seller has claimed. Legal & Negotiation: You’ll negotiate and sign legal agreements with help from solicitors. Completion: Finally, you complete the transaction, transferring money and taking ownership. The entire process typically takes 3-6 months, though it can vary based on the business's complexity. 2. What are the basic steps to Sell a Business in the UK? Selling your business follows a similar but reverse journey: Preparation: You prepare the business for sale by getting financial records in order, addressing any obvious problems, and making the business as attractive as possible. Valuation & Pricing: You value your business and decide on an asking price, often working with advisors to help with this. Finding Buyers: You’ll find buyers by listing the business publicly, working with a broker, or approaching specific buyers privately. Negotiation & Due Diligence: When you receive offers, you’ll negotiate terms and allow serious buyers to conduct due diligence on your business. Completion: You complete the legal process with solicitors and transfer ownership to the buyer. Like buying, this typically takes 3-6 months from the point you actively begin marketing the business. 3. How long does it typically take to buy or sell a business? The timeline for buying or selling a business in the UK varies considerably: Business Value Typical Timeline Complexity Under £1 million (Smaller) 3–4 months Usually simpler with less complex due diligence. £1–10 million (Mid-sized) 4–6 months Expect more financial review, legal complexity, and stakeholders. Over £10 million (Larger) 6–12 months or longer Involves extensive due diligence, complex negotiations, and detailed legal agreements. A well-prepared seller with organised records can save weeks, while complications discovered during due diligence or financing delays can add months. Key Stages of the UK Business Sale Process. This simplified view of the Buyer and Seller journeys highlights the essential steps: Preparation, Valuation, Due Diligence, and Completion. Sellers are advised to begin exit planning 3-5 years in advance . Buyers should budget 5-10% of the purchase price for costs, while sellers should expect costs of 5-12% of the sale price. Transaction timelines typically range from 3-4 months for smaller businesses to over 12 months for the most complex, high-value deals. 4. What does “Business Valuation” mean? Business valuation is simply the process of determining what a business is worth in monetary terms. Unlike a house, a business doesn’t have a single, objective value, but rather a range of potential values depending on several factors. Common Business Valuation Methods Method Description Relevance Asset-Based Approach Adds up everything the business owns (equipment, property) and subtracts what it owes. Often gives the lowest valuation; most relevant for businesses being sold for their assets. Earnings-Based Approach Looks at how much profit the business generates and multiplies that by an industry-based "multiple". The most common method for profitable, operating businesses. Market-Based Approach Compares your business to similar businesses that have recently sold. Works well when good data is available on comparable sales. Professional valuers may use a combination of these methods to arrive at a fair value range. 5. What is Due Diligence in simple terms? Due diligence is the process of thoroughly investigating a business before you buy it. It ensures you’ve taken reasonable steps to verify what you’re buying. Shutterstock During due diligence, you'll examine: Financial Records: Profit and loss statements, balance sheets, tax returns, and bank statements—typically for the past three years. You are checking that the business actually makes the money the seller claims and that there are no hidden liabilities. Legal Matters: Contracts, employment agreements, property leases, and any ongoing disputes or litigation. You want to ensure the business has the right to operate and that you won’t inherit legal problems. Operational Aspects: Key customer relationships, supplier arrangements, employee roles, and any intellectual property. For larger transactions, you’ll typically hire accountants, solicitors, and other specialists to conduct formal financial due diligence , which can take several months. 6. What is an Earnout and when would I use one? An earnout is a way of structuring a business sale where a part of the purchase price is paid later, based on how the business performs after the sale. Earnouts are useful in several situations : Disagreement on Value: It allows the buyer and seller to meet in the middle if they disagree on the initial business valuation. The seller gets the chance to prove the business is worth more. Uncertain Future Performance: If the business is in a rapidly changing market or relies heavily on key contracts, an earnout ties payment to actual results rather than projections. Incentivising Seller Involvement: It incentivizes the seller to stay involved and help the business succeed during the transition, especially if success depends heavily on the current owner's expertise. 7. When should I start planning to sell my business? The ideal time to start planning your exit is 3–5 years before you actually want to sell. Early preparation is key to maximizing your business's value: Building Systems: Buyers pay premium prices for businesses that run smoothly without the owner's constant involvement. It takes time to build systems, train managers, and delegate responsibilities. Financial Performance: Showing three years of consistently growing profits commands a much higher price than if you have erratic results. Value Enhancement: Improvements like diversifying your customer base or resolving legal issues take years to implement. Tax Planning: Proper UK business sale tax planning is crucial. Strategies like Business Asset Disposal Relief require specific conditions that take time to satisfy. 8. What are the total costs involved in buying a business? Buying a business involves several costs beyond the purchase price. A rough estimate is to budget 5–10% of the purchase price for transaction costs. Cost Category Typical Range Details Professional Fees (Solicitors) £5,000–£50,000 Varies depending on deal complexity. Due Diligence (Accountants/Specialists) £5,000–£15,000 (Small); £20,000–£100,000+ (Mid-market) Covers financial, legal, commercial, or technical due diligence. Financing Costs 1–3% of the loan amount Arrangement fees for business acquisition loans. 9. What are the total costs involved in selling a business? For a sale, budget 5–12% of the sale price for transaction costs. Cost Category Typical Percentage/Range Details Broker or Corporate Finance Fees 5–10% of sale price (smaller deals); 2–5% (mid-market) Typically the largest expense; many advisors charge a retainer plus a success fee. Solicitor Fees £5,000–£50,000 For drafting the sale agreement and handling legal negotiations. Accountant & Tax Advisor Fees £3,000–£20,000+ Preparing records and specialized UK business sale tax planning . Good business sale advisors often increase your sale price by more than their fees through better positioning and negotiation. 10. Do I need professional advisors or can I do this myself? While you can legally buy or sell a business without professional help, for most transactions, professional advisors are essential. Solicitors: Non-negotiable for any business purchase or sale. Business transactions involve complex legal agreements, and a mistake could cost far more than their fees. Accountants: Provide crucial value by verifying financial information, performing due diligence, and helping structure the deal tax-efficiently. Brokers/M&A Advisors: Help sellers find buyers, market the business effectively, and often increase sale prices through proper positioning. Good advisors typically pay for themselves through: higher sale prices (or lower purchase prices), better deal terms and protection, and avoiding costly legal mistakes. Most experienced buyers and sellers consider them an investment. Previous Next The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Streamline your business with Rostone Opex's workflow management services. Our efficiency-first approach optimises workflows, boosts productivity, and supports sustainable growth. Discover custom solutions for your operational, creative, and problem-solving needs. Workflow Management Services Optimised business workflows are the backbone of a successful organisation. Our workflow management services are designed to help you drive efficiency, improve performance, and achieve sustainable growth. Our ethos is simple: efficiency comes first. By focusing on lean and streamlined workflows, we ensure your business can reduce costs, improve margins, and scale sustainably. Reduce costs, improve margins, and scale sustainably. Workflow Assessment & Optimisation We analyse your existing workflows, identify inefficiencies, and provide tailored solutions to streamline processes. Our expertise spans across operational, creative, and problem-solving workflows to ensure all aspects of your business are covered. Lean Workflow Implementation By incorporating Lean methodologies, we ensure your workflows minimise waste, reduce redundancy, and maximise output. This means faster project completion, better resource allocation, and a more agile team. We don’t just look at profits; we also focus on growing your people and creating a more sustainable planet. Our workflow solutions enhance business value while aligning with your long-term goals of environmental and social responsibility. Custom Workflow Automation Save time and resources with our automation services. We design and implement systems that handle repetitive tasks so your team can focus on more valuable activities, improving overall productivity. Our team uses data analysis to track the performance of your workflows, allowing us to identify bottlenecks and areas of improvement in real-time. We provide ongoing insights so you can make informed decisions about your operations. Workflow Integration Our team ensures that new workflow systems integrate seamlessly with your existing operations and technology, reducing downtime and facilitating a smooth transition. We know that no two businesses are alike. That’s why our workflow solutions are never one-size-fits-all. Every service is customised to meet the unique needs and goals of your business. ISO Workflow Assessment & Alignment We perform an in-depth analysis of your current workflows and align them with the relevant ISO standards, such as ISO 9001 for quality management or ISO 14001 for environmental management. Our team identifies gaps and helps you implement the necessary changes to achieve and maintain certification. Training & Support At Rostone Operations, we don’t just implement solutions, we empower your team to sustain and improve them. We provide thorough training on new workflows and offer continuous support to ensure long-term success. Whether you’re looking to optimise day-to-day operations, improve creative output, or solve complex business problems, our holistic approach ensures complete coverage across all aspects of your workflows. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Explore essential strategies for successful construction operations, including planning, resource management, risk mitigation, and quality control. Learn how effective project management can ensure timely, budget-friendly, and high-quality construction outcomes. Construction Operations Rostone Operations for Construction Companies We support you in mastering these 6 critical areas of construction operations. 01 Deliver on Time Ensure timely delivery by managing schedules, setting clear deadlines, and monitoring progress 03 Improve Quality and Safety Enhance quality and safety by implementing standards, regular inspections, and training programmes. 05 Improve Efficiency Boost efficiency by streamlining processes, adopting technology, and optimising resource allocation. 02 Build to Budget Build to the budget by tracking expenses, forecasting costs, and controlling spending. 04 Lower Carbon Footprint Reduce carbon footprint by using sustainable materials, energy-efficient processes, and minimising waste. 06 Improve Margins Enhance margins by controlling costs, increasing productivity, and optimising pricing strategies. Construction Articles 01. Project Estimating and Scheduling Construction project estimating and scheduling involve predicting costs and timelines for materials, labour, and tasks. Read more 02. Construction Project Management Construction project management high-quality completion, balancing scope, resources, and expectations. Read more 03. Project Estimating and Scheduling Tools Construction project estimating tools streamline cost predictions and resource planning, offering features like digital takeoffs and automated calculations. Read more 04. How to Manage Subcontractors Effectively managing subcontractors involves clear communication, precise contracts, timely payments, and rigorous quality control. Read more 05. 50 Construction Software Tools Construction software tools streamline project management, estimating, scheduling, and collaboration for efficiency. Read more

Discover how Conversation Intelligence transforms business operations, providing real-time insights that enhance efficiency, decision-making, and performance. Conversation Intelligence That Drives Operational Excellence (OpEx) Harness the power of Value Insight, our Conversation Intelligence tool designed to drive Operational Excellence. By analysing phone call conversations, Value Insight uncovers real-time insights that enhance efficiency, streamline workflows, and improve decision-making. By assessing key interactions, Value Insight helps identify inefficiencies, optimise processes, and unlock opportunities for increased profitability. This behaviour-driven approach empowers businesses to adapt, innovate, and thrive in a competitive landscape. Gain the clarity and precision needed to make smarter decisions, drive meaningful progress, and achieve lasting success with Value Insight. Quickly Identify and Remove Your Company’s Weakest Links Value Insight delivers essential operational insights Conversation intelligence drives operational and sales insights and strengthens sales staff training to improve alignment and drive tangible results. By providing actionable data, it transforms sales and service operations into more efficient, rewarding, and profitable work while enabling businesses to uncover opportunities for continuous improvement. Create high quality conversations to improve sales and customer service outcomes Value Insight provides visibility into what agents and callers say during calls and a scoring methodology that keeps everyone improving. A robust customer success coaching initiative can be developed using reality-based insights to ensure uniformity across the team, creating a consistent standard of care that reassures clients of your genuine concern for their well-being. Get clarity on performance Operational insights play a critical role in identifying challenges and opportunities, enabling you to make informed decisions and implement meaningful change. As a leader, you need clear, concise, and well-informed insights on the issues impacting your business performance to drive effective operational change and achieve sustained growth. Avoid damaging call experiences Value Insight conversation analysis is set up in minutes, so you can immediately: ● Reduce complaints and customer frustrations ● Identify lost enquiries ● Improve agent behaviours ● Improve returns from marketing ● Increase sales conversion rates ● Increase positive reviews and testimonials Telephone skills training With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details. Discover hidden complaints How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing. Expose lost sales opportunities Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes. Know the total sales opportunity The Value Insight conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment. Pinpoint poor customer experience Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

A comprehensive business operations assessment identifies inefficiencies, strengthens decision-making, and creates a scalable business model. Gain strategic insights to enhance profitability, streamline operations, and drive sustainable growth. Comprehensive Business Operational Assessment Operational Excellence Begins With Operational Assessment Running a business involves more than just managing day-to-day operations—it’s about creating a structure that allows for sustainable, scalable growth. Many businesses unknowingly operate with inefficiencies, missed opportunities, and hidden risks that limit their value and growth potential. A comprehensive business operations assessment helps uncover these barriers, providing the clarity needed to make informed, strategic decisions. Uncover Lost Profit Inefficiencies cost businesses an average of 20-30% of their revenue annually. Misaligned processes reduce productivity and increase employee turnover. Lack of clear operating procedures leads to inconsistent customer experience and lost opportunities. What is a Comprehensive Business Operational Assessment? A business operations audit is a structured review of your company’s core functions and processes, focusing on: Business Strategy and Alignment – Are your goals aligned with day-to-day operations? Operational Efficiency – Are you maximising productivity and eliminating waste? Leadership and Accountability – Are decision-making structures clear and effective? Financial Performance – Are you optimising profit margins and cash flow? People and Culture – Is your workforce aligned with your business goals? Technology and Digital Transformation – Are you using the right tools to support scalability? Customer Experience and Retention – Are you building long-term customer loyalty? How the Assessment Works Step 1: Initial Consultation – Understanding your business goals and challenges. Step 2: Data Collection – Reviewing processes, performance data, and financials. Step 3: Analysis – Identifying gaps, inefficiencies, and missed opportunities. Step 4: Reporting – Providing a detailed report with insights and actionable recommendations. Step 5: Debrief and Recommendations – Discussing the findings and next steps. Key Insights You’ll Gain Identify the most significant bottlenecks slowing your growth. Understand the true cost of inefficiencies across your operations. Get clarity on your business’s strengths and weaknesses. Develop a roadmap for operational improvements and strategic growth. Why a Comprehensive Assessment is Essential for Scaling Scaling a business isn’t just about increasing revenue—it’s about ensuring your operational model can support growth. Without a clear understanding of your operational weaknesses, businesses risk hitting structural limitations that stall progress. An audit provides the foundation to scale strategically, improving efficiency, profitability, and business value Who Should Consider a Business Operations Assessment? Business owners preparing for growth or investment. Companies struggling with operational inefficiencies. Businesses facing declining profit margins despite increased sales. Founders looking to transition from day-to-day operations to a more strategic role. Common Mistakes That an Business Operations Assessment Can Fix Poor delegation and decision-making bottlenecks. High employee turnover and low morale. Inconsistent customer experience and declining retention rates. Over-reliance on manual processes, leading to errors and inefficiencies. The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Discover what operating partners bring to private equity portfolio companies, their essential skills, and when businesses need their transformational expertise. Complete guide for investors and executives. Strategic Transformation & Planning Business Strategy & Planning The Operating Partner Playbook: How Battle-Tested Executives 10x Private Equity Returns Discover what operating partners bring to private equity portfolio companies, their essential skills, and when businesses need their transformational expertise. Complete guide for investors and executives. Published on: 27 Nov 2025 Financial engineering is dead. In a world of 7–8x multiples and sub-3% GDP growth, the only sustainable edge left in private equity is operational alpha. That’s why the operating partner — former CEOs and COOs who have actually run and scaled businesses — is now the most valuable player on the field. This guide is for three audiences: PE investors who want to understand why their next hire should be an operating partner, not another investment professional Portfolio company CEOs who need to know when (and how) to leverage them Seasoned executives considering the operating partner career path 1. What an Operating Partner Actually Is (and Isn’t) An operating partner is a full-time (or dedicated fractional) senior executive employed by or tightly affiliated with a private equity firm. They have 20–30+ years of P&L ownership, multiple turnarounds or 10x growth stories on their résumé, and scars to prove it. They are NOT: Management consultants who parachute in and leave a 200-page deck Industry advisers who attend one board meeting per quarter Interim executives (though they will step in when required) 2. Core Responsibilities – Where They Move the Needle Phase Typical Activities Typical Impact (Industry Benchmarks) Pre-close due diligence Deep-dive operational DD, 100-day plan drafting Identifies 15–30% more EBITDA upside than financial DD alone (Bain) First 100 days Rapid diagnostics, quick wins, leadership alignment 8–12% EBITDA lift in Year 1 common Value creation execution Pricing, supply chain, sales effectiveness, digital, M&A integration, talent upgrades 300–600 bps margin expansion typical Exit preparation Story-building, QofE, management presentations Adds 0.5–1.5x MOIC in many cases They usually work across 4–8 portfolio companies simultaneously, acting as a shared “super COO” for the entire fund. Operating partners combine battle-tested executive experience with hands-on execution to drive portfolio company transformations—delivering value at critical inflection points from post-acquisition integration to strategic pivots, as exemplified by firms like Rostone Operations that specialise in turning operational challenges into measurable growth. 3. Why Management Teams Listen to Operating Partners (and Ignore Most Consultants) Immediate credibility: “I took a company from £80m to £650m” beats any PowerPoint. Skin in the game: Their carry is tied to the same outcome as yours. Network velocity: They can get the perfect CFO hired or a strategic customer introduced in weeks, not months. Pattern recognition: They’ve seen your exact problem 7+ times before and know which 20% of fixes deliver 80% of the value. 4. The Operating Partner Skill Stack (Non-Negotiables) Hard skills Full P&L ownership (multiple cycles) Expertise in at least two of: pricing, supply chain , go-to-market, or digital transformation Change management at 500–5,000+ employee scale Soft skills / traits Zero ego + extreme conviction (can deliver brutal truth while keeping the room) Influence without authority (their only real power is respect) Coach mentality – obsessed with capability transfer, not dependency Stamina – willing to sit in Middlesbrough or Warsaw for weeks at a time if that’s where the factory is Discover how operating partners transform private equity portfolio companies from underperformers to industry leaders. Learn the critical skills that separate true operators from consultants, identify the perfect moments to deploy operational expertise, and understand why firms like Rostone Operations are becoming the secret weapon for achieving 10% profitability increases and 400% valuation improvements in the £1M-£50M revenue space. 5. When You Actually Need One – The Trigger Moments Deploy early and often. The highest-ROI engagements start pre-close, not after two quarters of missed numbers. Red flags that scream “bring in an operating partner now”: Hitting the £10m → £50m or £50m → £150m scaling wall Founder → professional CEO transition Margin compression despite revenue growth Post-add-on integration chaos Digital or business-model disruption threat 6. Best-Practice Deployment Model (What Separates Top-Quartile Firms) Full-time or captive operating team (not loose affiliate network) Pre-signed 100-day plan before close Compensation 100% tied to realised MOIC / IRR Mandate to say “no” to bad deals during operational DD Knowledge-sharing platform across the portfolio (the real flywheel) 7. The Future: Specialisation Is Coming Tomorrow’s star operating partners will likely be hyper-specialists: AI & data transformation OPs Decarbonisation / ESG value-creation OPs Healthcare reimbursement OPs Roll-up integration OPs The generalist “ex-CEO” model will still exist, but the biggest alpha will come from functional depth + transformation experience. Conclusion – The New Maths of Private Equity In 2010, value creation was 60% multiple arbitrage + 40% operations. In 2025, it’s 90%+ operations. The firms winning today — and crushing tomorrow — are the ones with the deepest bench of battle-tested operating partners. If you’re a GP: your next hire should probably report to the Operating Partner group, not the investment team. If you’re a CEO: the fastest way to 3x your company (and your equity) is to treat your operating partner like a co-founder, not a board observer. If you’re an executive reading this: the operating partner seat is the single best way to take three or four more swings at building something great — with someone else’s capital and a carried-interest jackpot at the end. Previous Next The Operations First Manifesto Get instant access to The Operations First Manifesto and discover why great companies build different. No fluff. No generic advice. Just the uncomfortable truth about what's holding your business back—and the clear path to fixing it. Learn More

Unlock business potential with a smart agile operating model designed to streamline processes, enhance productivity, and drive sustainable growth. 7T Operating Model Do More with Your Business with a Transformed Operating Model You're running a growing business, your team is talented, but as demand increases, cracks begin to show. Deadlines get missed, communication becomes chaotic, and it’s unclear who’s responsible for what. Stress levels rise, and you find yourself constantly putting out fires. Despite everyone working harder, results don’t match the effort. Now, picture introducing a well-defined Operating Model. Suddenly, there’s structure. Your business has clear processes for every task, and everyone knows how decisions are made. Communication improves, tasks flow smoothly from one person to the next, and meetings become shorter but more productive. You don’t just stop losing time—you gain it. You uncover new opportunities for improvement and focus on delivering consistent, high-quality results. When the market shifts or your business scales, the 7Ts Operating Model adapts with you, keeping you efficient and resilient. This is the power of a 7T Operating Model. It’s not just a framework—it’s the key to turning strategy into consistent action. By aligning people, processes, and technology, it unlocks sustainable, value-driven growth. Ready to build yours? "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle The 7Ts Creates Alignment Unlocking Purpose in Action All business problems are behaviour problems—and the 7Ts solve them at the source. By mastering Time, optimising Talent, shaping the right Traits, building Trust, and embracing Teach, you unlock a state of flow where work, life, and meaning become one. This is purpose in action. This is high-performance business. 7T Operating Model We run projects that implement the 7T Operating Model starting with a comprehensive audit to identify key areas for improvement, followed by a tailored strategy to optimise each pillar—Time, Talent, Traits, Trust, and Teach. This approach ensures all operational changes are aligned with business goals, delivering sustainable, value-driven growth and high-performance workflows. Time: Time is your most valuable asset. When wasted, it costs profits, energy, and growth. By mastering time, you take control of your business—eliminating inefficiencies, focusing on what truly moves the needle, and unlocking the freedom to scale. The 7Ts help you get time back on your side. Talent: Your business is only as strong as the people driving it. The right talent, in the right place, with the right skills makes all the difference. With the 7Ts, we help you build a team that’s engaged, productive, and aligned with your growth goals—because when talent thrives, business thrives. Traits: Success isn’t just about strategy—it’s about the behaviours that drive it. The 7Ts identify the key traits that turn teams into high-performers. We help you build a culture of accountability, adaptability, and focus—so your team doesn’t just work harder, they work smarter. Trust: Without trust, even the best strategies fail. Trust fuels collaboration, improves communication, and strengthens your business from the inside out. The 7Ts help you build a culture where trust drives performance, so your team works together—not against each other—to achieve success. Teach: Business success isn’t static—it’s built on continuous learning. When your team is equipped with the right knowledge and skills, they drive innovation, efficiency, and growth. The 7Ts help you create a culture of learning that keeps your business ahead of the curve—because when you stop learning, you stop growing. Reasons to Update Your Operating Model Updating a business model is essential for staying competitive, maximising value, and ensuring long-term resilience. As markets evolve, customer expectations shift, and technology advances, businesses must adapt to remain relevant and profitable. Refining revenue streams, optimising workflows, and integrating new technologies enhance efficiency and scalability. A modernised business model strengthens competitive advantage, improves sustainability, and attracts investment by demonstrating adaptability and future readiness. Rather than reacting to challenges, businesses should proactively evolve their model to drive sustainable, value-driven growth and long-term success. "It is not the strongest nor the most intelligent of species that survives, but the one that is most adaptable to change." - Charles Darwin Key Operating Model Components 1 Governance (decision-making and accountability) Governance ensures clear decision-making and accountability, aligning leadership with strategic goals. 2 Processes (efficient workflows and automation) Processes streamline workflows and standardise operations, driving efficiency and reducing variability. 3 People & Culture (roles, responsibilities, and behaviours) Foster an environment where clear roles, shared values, and behaviours drive collaboration, innovation, and high performance. 4 Technology (tools that enable productivity) Technology integrates digital tools and systems that enhance productivity and support operational agility. 5 Performance Management (metrics and continuous improvement). Performance Management tracks key metrics and fosters continuous improvement for long-term growth. "Only three things happen naturally in organisations: friction, confusion, and underperformance. Everything else requires leadership." - Peter Drucker The 7T Operating Model Do More with Your Business with a Transformed Operating Model DOWNLOAD BROCHURE