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Andrew MacLachlan, Hotel General Manager

"When I first saw Paul's telephone skills training with their conversation intelligence I thought it would be invaluable, I would stand by that view."


Davinder Gharial, Estate Agent Business Owner

"Paul contributed to us winning the ‘Best Estate Agent Guide – Exceptional’. The staff that engaged with the service really saw the benefits in improved call outcomes."


Kerry Newstead, Estate Agent Partner

"The coaching has helped us to recognise more opportunities on the calls, we are much more aware now of how a call can be managed more profitably."


Mark Rogers, Hotel General Manager

"Paul has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings."


Mitch Mitchison, Estate Agent General Manager

"I would highly recommend Paul to anyone running a business where personal interaction with customers is important and where they want to improve that engagement in a meaningful and effective way."


Chris Gilmore, Hotel General Manager

"Paul's conversation intelligence has opened my eyes to how we can improve our customer service and sales."


Jon Knight, Interactive Whiteboards Sales Director

"We can genuinely see a real return on our investment with a strategy covering sales pipeline, average order value and market penetration. Paul is a breath of fresh air. Paul has worked with us to put money in our bank account."


Kevin Prince, Self Storage General Manager

"Paul has helped Space Station Self Storage deliver substantial growth for over five years .. and helped us develop systems and processes to make our sales and marketing much more efficient and transparent."


Martyn Russell, Estate Agent Owner

"I can highly recommend Paul for his business coaching skills as it goes well beyond what was originally expected. Paul cares about our Business, they have improved staff engagement, raised our service levels, and improved enquiry levels."


Sam Goss, Hotel General Manager

"Paul's conversation intelligence is an extremely useful and beneficial tool."

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