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What Is A Business Improvement Framework?

A Business Improvement Framework creates continuous business improvement with business transformation if needed.

What is a Business Improvement Framework?

Published on:

15 Oct 2020

A Business Improvement Framework creates continuous business improvement with business transformation if needed. A business improvement framework creates a way of thinking, a mindset and a culture that delivers improved business performance.


It could be thought of as a communications platform encompassing the necessary tools, roles, processes, metrics, feedback systems and technology to create continuous business performance improvement. It creates an environment for effective decision making. The most common framework is ISO 9001.


What are the benefits of using a Business Improvement Framework?


The first benefit that a Business Improvement Framework brings is the improved coordination and deployment of the factors of production; land, labour, enterprise and capital.


This results in:

  1. Improved operational performance

  2. Enhanced customer focus

  3. Process improvement

  4. Improved decision making

  5. Improved partner relationships

  6. Enhanced business culture


The secondary benefits that come from that are:

  1. Increased profitability

  2. Greater competitive advantage

  3. Lower costs

  4. Enhanced employee engagement.

  5. Increased innovation


There is a focus on process improvement with most Business Improvement Framework, but The Awardaroo Way (TAW) Business Improvement Framework puts people and behaviours first, to drive the process improvement needed for sustained growth and increased competitive advantage. The TAW framework identifies issues and risks and quickly addresses them so every aspect of the business is improved at the right time and in the right way.


The TAW Business Improvement Framework includes the following activities:


  1. Ensuring management is not only focused on the customers’ needs and finance but transformation too

  2. Assessment of the culture for continuous improvement so it is ready to adopt and transform not stick with past successes.

  3. Creating a culture where change and evolution become business as normal.

  4. A review of the technology being used

  5. Consistent communication and messaging

  6. Getting everybody involved for an end to end, enterprise-wide programme.

  7. Establish critical paths to service delivery that may be impacted


Business improvement is about continuous improvement.

The most well-known Business Improvement Framework is ISO 9001. This standard, used by millions of mainly big businesses worldwide, is focused on creating a Quality Management System (QMS). The QMS itself can become the focus of the business improvement programme, whereas The Awardaroo Way Business Improvement Framework encompasses all that is in ISO 9001, but we consider the entire business, not just its products and services.


Jeffrey Liker in his book The Toyota Way outlined 14 management principles that made Toyota the number one car manufacture.


  1. Decisions are taken for the long term growth of the company

  2. Think end-to-end for business performance improvement

  3. Be lead by market demand

  4. Be smart about work allocation by not overloading people

  5. Create an open, inclusive, safe place for people to work where mistakes, issues are seen as opportunities to learn

  6. Minimise the admin and repetitive tasks to save time and make the work more rewarding

  7. Communicate visually in person, with charts, graphs or symbols

  8. Only use technology to improve the business that has shown to deliver results

  9. Allow staff to grow within the company allowing them to develop themselves

  10. Have a clear vision and mission that is shared by everybody for a common set of values and behaviours

  11. Think of suppliers and partners as all part of your company helping them improve too

  12. Manage the business from the bottom-up

  13. Decide slow, but act fast ensuring everybody is on board with the decision

  14. Be a learning organisation; continuous reflection and improvement


The Awardaroo Way has adapted these and other frameworks so any company, including B2C and service-oriented companies can achieve sustained business performance improvement quickly and effectively without excessive administrative overheads to drive internal growth and profitability. Find out more about how we can help you by getting in touch.

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