Terms and Conditions

These terms apply to the Rostone Operating Partners website and to the materials, products and services we provide through it or offline. In these terms, “Rostone”, “we” and “us” mean Rostone Operating Partners, and “you” means anyone who uses the site, makes an enquiry, reads our materials or buys from us.

Rostone Operating Partners is a trading name of Awardaroo! Ltd, registered in England and Wales, company number 05658949.

“Materials” means the information, publications and links we provide. “Products” means any products or services you buy from us. “Service” means our website, email and mailing systems, online booking and payment tools, and any contact or transaction with us offline.

By using the Service you agree to these terms. Please read them carefully. If you do not accept them, please do not use the site.

Consultancy engagements are governed by our Consultancy Terms of Business and any agreement signed with you. Where those differ from these terms, they take precedence.

To the extent permitted by law, Rostone and its associates, agents and licensors make no warranties about the Service, the Materials or the Products. This includes warranties of accuracy, completeness, timeliness, non-infringement, satisfactory quality and fitness for a particular purpose, and any guarantee of income or business results.

To the extent permitted by law, neither we nor our associates, agents and licensors are liable for any direct, indirect, incidental, punitive or consequential loss, damage or injury of any kind in connection with the site, the Service, the Materials or the Products, even if advised of the possibility of such loss.

In no case will our total liability, or that of our associates, agents and licensors, arising from any claim connected with the site, the Service, the Materials or the Products (whether in contract, tort or otherwise) exceed the total amount you paid us.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded or limited under the law of England and Wales.

By using the Service you take full responsibility for your use of the Materials and Products. You are responsible for complying with all applicable laws and regulations, including those governing professional licensing, advertising and business practices, in England or any other jurisdiction in which you operate.

Materials, Products and offers are void where prohibited by law.

Nothing we write or say is a guarantee of income, revenue, profit, business value or any other result. We make no guarantees of income.

Statements, case studies and research findings come from sources we believe to be reliable, and we take reasonable care to verify the information we publish. We do not accept responsibility for errors, omissions or differing interpretations of the subject matter in our articles, guides, videos, podcasts, emails or website.

Results reported by clients or third parties have not been independently verified and may not be representative of your experience. You may do better or worse. Any perceived slight of a person, organisation or practice is unintentional.

If you take part in a Rostone programme, course or event, you release Rostone, the programme and its principals and speakers from all claims in connection with it, to the extent permitted by law. None of them will be liable for punitive, incidental or consequential damages. You acknowledge that these limits are reasonable.

You agree to indemnify Rostone, its programmes and principals against all claims, judgments, liabilities, expenses and damages, including legal fees and costs, arising from any breach of these terms by you or from the acts or omissions of you, your agents, representatives or employees. Neither the existence nor the outcome of any such proceedings may be disclosed to a third party unless the law requires it.

Nothing we publish is intended as a source of legal, accounting or tax advice. Information may be subject to differing national and local laws and regulations. You should take advice from suitably qualified professionals on legal, accounting and tax matters.

Anyone who buys or reads our publications is responsible for how they use the materials and information. We accept no responsibility or liability on behalf of any purchaser or reader. You do not have to accept these terms: you may decline any offer we make and leave the site, or return a product for a refund.

We provide certain services and do not edit, control, monitor or restrict the content of data except as needed to provide them. You are responsible for your own content.

You agree not to distribute, transmit or display, in connection with our services, any material that:

• violates any law or regulation;
• infringes the intellectual property rights of any party;
• is defamatory;
• is threatening or harassing;
• is discriminatory or promotes hate;
• is pornographic;
• breaches any policy published on our site; or
• contains viruses or other code that could cause damage.

No spam. You must not use our services for chain letters, junk mail, spamming or sending to distribution lists of people who have not given specific permission. You must not send unsolicited email in connection with our services or materials.

We may, at our sole discretion, immediately end any agreement, licence or service, without remedy, if you do any of the things described in section 8.

All trademarks and registered trademarks are the property of their respective owners. We refer to other trademarks only for illustrative or educational purposes, with no intent to infringe. Such use does not imply endorsement by Rostone or its associates, affiliates or licensors.

Unless stated otherwise, copyright in all materials is © Rostone Operating Partners, all rights reserved worldwide.

If you send us unsolicited material through the Service or by email, you agree that we may use it in our educational and marketing work unless we agree otherwise with you.

No translation or reproduction, by any electronic or mechanical means, is permitted without our written permission, except where proper credit is given. We will act on any infringement of our copyright or trademarks.

How we collect and use personal data, including the information our web server records and the details you give us through forms and email, is set out in our Privacy Policy. Our use of cookies is set out in our Cookie Policy.

If you give us your email address we may send you updates about our website and about products, services and events. You can stop these at any time using the unsubscribe link in any email, which removes your address from our mailing list.

We do not share or rent our mailing list to other companies or marketers. We may disclose information where the law requires it or to protect our rights.

We may change these terms at any time without notice. Changes are published on this page and apply from the date they are published, so please check back for the latest version.

Last updated: 4 October 2026.

We set the price of each Product according to our pricing policies. If there is a discrepancy, the price charged is the price shown on the relevant web page. Availability can change, and we will give the best information we have.

We make every effort to keep our website running. Technical problems may occasionally interrupt service, and you agree not to hold us liable for the consequences of such interruptions.

Independent contractors. Where we enter into agreements with individuals or other companies, each party is an independent contractor. Nothing in these terms creates a partnership, joint venture, agency, franchise, sales representative or employment relationship.

Assignment. You may not assign your rights or obligations under these terms without our prior written consent. We may assign ours, and these terms bind and benefit each party’s successors and permitted assigns.

Governing law. These terms are governed by the law of England and Wales.

Severability. If any provision is found to be illegal or unenforceable, the rest of these terms continue in full effect and are to be read so as to give effect to their intent.

Entire agreement. These terms are the entire understanding between us on their subject matter and replace all earlier understandings, written or oral. Headings are for convenience only and do not affect interpretation. If either party does not insist on compliance with a provision, that is not a waiver of it.