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Talk Insight Conversation Intelligence

Talk Insight conversation intelligence platform elevates sales and service operations by transforming every day sales and service conversations into actionable insights.

Win more business with Talk Insight Conversation Intelligence

Improve sales and service operations

Conversation intelligence drives sales insights, enhances managerial coaching, and strengthens sales staff training to improve alignment and drive tangible results. It transforms sales and service operations into more rewarding and profitable work.

Create high quality conversations to improve sales and customer service outcomes 

Talk Insight provides visibility into what agents and callers say during calls and a scoring methodology that keeps everyone improving.

 

A robust customer success coaching initiative can be developed using reality-based insights to ensure uniformity across the team, creating a consistent standard of care that reassures clients of your genuine concern for their well-being.

Get clarity on performance

We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.

As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.

Avoid damaging call experiences

Awardaroo conversation analysis is set up in minutes, so you can immediately:

●     Reduce complaints and customer frustrations
●     Identify lost enquiries
●     Improve agent behaviours
●     Improve returns from marketing
●     Increase sales conversion rates
●     Increase positive reviews and testimonials

Telephone skills training

With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.

Discover hidden complaints

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

Expose lost sales opportunities

Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.

Know the total sales opportunity

The Talk Insight conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.

Pinpoint poor customer experience

Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.

Unlock Triple Bottom Line Growth

Discover strategies to enhance profitability, cultivate a greener and more sustainable business model, and elevate overall well-being.

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